Good Customer Service is Always Personal

So, while the original article was a little longer on this subject, I decided to shorten it a little and put it here...

How often have you heard that this is just a job? Maybe, you believe that you are just working job and leave the work at work. Well, good for you. For the rest of you do you wish that you could go home and stop thinking about what happened during the day...? It is a little scary to think that you just turned off the majority of your life...Oh, right, wait, it is just a job...a job that takes up the majority of your waking hours...a job that takes you away from your family so that the most you spend with children under 10 is about 3 hours a day if you are lucky...OK, OK, so the just a job pays for the things your family has, including the food on your table. But, have you thought about your job taking up the most time during your day? You spend more time with your co-workers than you do with your family. Given this, it can become a little difficult to think of what you do as just a job.

Have you had a moment with a server or a cashier in which they exceeded your expectations and were overly pleasant to you and treated you like a VIP customer? While these moments may seem to be growing less and less prominent, they still exist. So? You may ask. So...imagine if these people thought of what they did as just a job. Oh, right, maybe that is why the exceptional customer service moments are fewer and farther in between. Too many customer service workers believe they are there because it is just a job. Companies hire people to fill roles, but they may not be the right people for the right roles. They may be just people, just working a job. We then feel less like a person ourselves.

Your job effects other people, especially if you are in a customer service role. However, even if you are not in a customer service role, and your company sells or provides a service to the public, you effect other people, making how you spend the majority of your day more than a job. Think about whom you effect before you say that you just have a job. Think about how different companies would be if people would actually take pride in their role. Think about your personal time and behaviors and bring some of that passion and commitment with you to your job.

Good luck.

The full article with side stories will appear here at a later date. Thank you for stopping by...now, back to work...smiles abound...