Service Sense: Volume I - Customer Service That Slipped

After much thought and consideration...added to recently poor customer service experiences, Story Institute asks for your stories about service for an upcoming book. The book will be sold on Amazon and other select sites, plus available directly from us.

For this volume, we are looking for customer service stories that turned bad. If you have waited all day for a shipment of furniture that never showed...were overcharged for an item you ended up not able to return, or encountered a rude customer service representative, please share it with us. We will use your story and your first name with your permission. We will add a summary to each story, along with tips for companies on how to correct these horrible experiences, and learning opportunities for organizations to improve their services...or, sense of service at least.

With this new title, we hope to show companies that poor service is not good for business and there are ways to improve instead of just giving up on it all together.

Send your stories to: customerservice@storyinstitute.com

Thank you for helping us assemble this industry changing book.